Return and Refund Policy

We aim to keep returns fair, transparent, and manageable for both customers and our store.

1. Right of Withdrawal

Customers within the EU have the right to withdraw from their purchase within 14 days of receiving the item, as long as the return conditions listed below are met.

Exercising the right to withdraw from a purchase ends the purchase contract.

1.1. Condition of Returned Items

The conditions for change-of-mind returns apply to the sections on the condition, inspection, and handling of items that do not meet the return conditions. Orders received damaged and incorrect items are handled separately under section 6 of our Terms and Conditions.

When the customer changes their mind, returned items must be:

• unused
• unopened and factory sealed (where applicable)
• in original packaging
• in resaleable condition

For hygiene and product integrity reasons, opened perfumes, cosmetics, and grooming products cannot be returned.

2. Return Shipping Costs

• If the customer changes their mind, selected the wrong product, or the scent does not meet expectations, return shipping costs are the customer’s responsibility.
• If an item arrives damaged, leaking, defective, or an incorrect item was sent, we cover return and replacement costs.

3. Damaged or Incorrect Items

Inspection upon receipt is described in section 8 of our Shipping Policy. Notification deadlines, required information, and the procedure for handling damaged or incorrect items are set out in section 6 of our Terms and Conditions. This policy governs the return and refund process.

4. How to Return an Item

Before returning an item, please contact us at info@spotsriga.com with your order number so that we can provide return instructions. Exercising the statutory right of withdrawal does not require our approval.

If a carrier returns an uncollected or undelivered parcel, the customer does not need to submit a separate return request or obtain return authorization. The next steps for receiving or canceling the order are governed by section 5.1 of our Terms and Conditions.

4.1. Responsibility During Return Transit

The customer is responsible for ensuring returned items are securely packaged. We cannot be held liable for damage occurring during return shipping if the item was not packed appropriately.

4.2. Inspection of Returned Goods

We inspect all returned items. If the customer has changed their mind, we check that the item meets the return conditions, including whether it has been used or damaged and whether all components are present. If the order arrived damaged or an incorrect item was sent, we follow the procedure in section 6 of our Terms and Conditions.

5. Transport-Related Damage Claims

The procedure for assessing transport-related damage is set out in section 6 of our Terms and Conditions.

6. If an Item Does Not Meet the Return Conditions

If a returned item does not meet return conditions, the customer will be notified. The item remains the customer’s property and can be shipped back at the customer’s expense. If no response is received within 30 days, we reserve the right to dispose of the item.

7. Refunds

When the customer exercises the statutory right of withdrawal, we refund the payments received, including the cost of the least expensive standard delivery option we offered, without undue delay and no later than 14 days after receiving the withdrawal notice. Additional costs resulting from the customer’s choice of a more expensive delivery option are not refunded. Unless we have offered to collect the items, we may withhold the refund until we receive the items or evidence that they have been sent back, whichever occurs first.

If we cancel an order after an uncollected or undelivered parcel is returned to us under section 5.1 of our Terms and Conditions, we refund the full amount paid, including the entire original shipping fee. We issue the refund within the cancellation and refund deadlines set out in that section. We do not deduct parcel return or order cancellation fees. The provisions on the condition, inspection, or disposal of customer returns do not restrict this full refund procedure.

We issue refunds to the original payment method unless the customer expressly agrees to another method, at no additional cost to the customer. The time it takes for the funds to appear in the customer’s account depends on the bank’s or payment provider’s processing times.

If the refund has not been received after the applicable processing period or the original payment method is no longer available, the customer must contact us at info@spotsriga.com with the order number so that we can check the refund status and, if necessary, agree on an alternative refund method and confirm the payment details.

8. Contact Information

For return instructions or questions:

Email: info@spotsriga.com
Company: R Spots SIA
Address: Elizabetes 83, Riga, Latvia, LV-1050